TO OUR CLIENTS
Due to the Covid-19 pandemic and abiding by government suggestions to close all unessential businesses such as esthetic businesses, our opening date is pending.
NEWS UPDATES (May 29th 2020):
So far, we are allowed to open as of June 15th 2020. We are not guaranteeing we will be ready and set up by then.
We may have to cancel certain appointments in June and July with Alexandra (ONLY) to free up space to accommodate clients who gave deposits for color refreshers.
**WE ARE GOING TO REACH OUT TO YOU
TO ORGANIZE APPOINTMENTS.***
********PLEASE BE PATIENT AND RESPECTFUL AND WAIT TO BE CONTACTED BY US, SHOULD YOU REACH OUT TO US TO ASK ABOUT A BOOKING, WE WILL NOT RESPOND BECAUSE ARE NOT MAKING ANY EXCEPTIONS.*******
IF YOU HAD AN EYEBROW SHAPING APPOINTMENT OR NON-DEPOSIT SERVICE, IT IS POSSIBLE TO NOT HEAR FROM US FOR A MONTH OR MORE BECAUSE WE ARE BUSY ACCOMMODATING AND BOOKING THE CLIENTS WHO GAVE DEPOSITS. PLEASE BE PATIENT AND FOLLOW OUR NEW SYSTEM (when its ready)TO ENSURE YOU ARE ABLE TO GET AN APPOINTMENT WITH ALEXANDRA.**
Once we are ready, we are going to showcase the newly designed website to help explain the new system to best organize everyone.
Thank you to all of you who have remained patient! Your respect has been greatly appreciated during this sudden change in routine and overall safety. We will slowly get back to 'normal' as best as we can!
See you all soon! :)
BOOKED APPOINTMENTS WITH ALEXANDRA:
Our re-opening day is currently pending. If you have appointments booked with Alexandra in June or July. We are not guaranteeing your spot. We are going to need a few days to readjust how we will service clients following Government guidelines.
We are also going to need an entire month to reach out and book clients who have given deposits as first priority once we return.
BOOKED APPOINTMENTS WITH AMANDA:
Appointments booked with Amanda are also pending If you have an appointment booked in June with Amanda,
please wait to be contacted by us.
**Update: May 5th 2020
Because of the closure since end of March until potentially June 1st or later, we are changing how the booking will work. As of now, a large volume of appointments booked with Alexandra have fallen behind and is now difficult to determine priority for return.
We have decided to no longer accept any appointments with Alexandra for the time being. We are going to reach out to clients who have given an online/in person deposit for an appointment that was not able to be serviced due to Covid-19 closure. If you have an appointment booked for June or July with Alexandra, we are not guaranteeing the availability.
We felt the most fair way to slowly return will be to prioritize clients who have already given a deposit. Once we have reached out to those clients at whatever time this may be, then we will address the previous appointments for the rest. Please understand these circumstances were out of our control, and we await word from the Government to re-open and follow proper guidelines. If we receive questions that we do not have answers for concerning this, we will not respond. We are receiving information at the same time you are.
We have limited the booking to 2 months in advance instead of 3 months for our other technicians.
We suggest to hold out from pre-booking new appointments until end of May, or at least until we have an idea of when we will be able to return.
Thank you so much and stay safe!